I am so sick of the Arizona Unemployment Department. It’s bad enough we are the 5th largest city in the nation and are in the BOTTOM 3 in the nation in payout amounts. Unfreakingbelieveable. I qualify for the highest amount based on my professional salary from when I got laid off and the amount doesn’t even cover minimum wage!
On top of this, it takes FOREVER for them to get your paperwork and finally get you benefits started.
On top of that, if they send you something in the mail that requires you to call them or fax them something to ensure your benefits continue without interruption good fucking luck. EVERY single time I have had to do this their phone number is soooo busy that I NEVER get through. No matter what time of day or what day of the week. In fact the line is so busy I get the “all circuits are busy” phone recording. I don’t even get put on hold or their own recording. Their fax number is the same way. Of course they only have one phone number and one fax number for the 5th largest city in the nation.
So what happens when I never get through on their phone lines? Because I can’t get to them as they request me to do so, they cut off my benefits and I don’t get my unemployment checks.
Can I go online? Yes – to file my weekly claims. But to get online help on my account from the letter they sent? NO. They do have an email system set up that you have to jump through hoops to “verify” who you are. It takes days for them to respond and they send you a secure link sent to you on your email to go to the website and get the useless answer stating you need to CALL them. Brilliant.
The latest letter I got from them is telling me I only have two payments left on Unemployment Insurance and then it will be over. “As our records indicate you are potentially eligible for regular benefits based on a new benefit year. Please call the number listed below to determine which type of claim is now appropriate for you. YOUR CALL IS NECESSARY TO AVOID ANY DELAY IN PAYMENT OF ADDITIONAL BENEFITS”
Of course I haven’t been able to get through and they have stopped paying me!!!!! I’m still trying to call.
So I look on the website for their office locations so that I can just go to one and do it in person since I can’t get through. Uh… yeah…. not listed. Oh and their phone recording (when I call after business hours) does NOT list the office locations either. Brilliant again. The recording says I have to go to the government blue pages in the phone book to look them up. Of course I have a really OLD phone book because I really don’t use them and throw them away. I mean who the hell doesn’t list their fucking office locations on a website or phone recording? Even in the old phone book… the locations are NOT listed.
For a nation that is an economic fiasco, you would think THIS organization would be staffed up and have more phone lines and fax lines for unemployment. Hey Unemployment…. why don’t you help with the problem and HIRE the unemployed????